This issue could occur with previous releases of our dedicated Air Manager software when, unintentionally, two copies of the software run simultaneously. This situation could often be created when one double-clicks the program icon on a Windows 11 taskbar. The issue is now prevented with our current software release.
Should you experience this issue, please close out all running copies of the software and then r unplug the controller's USB cable. Then reconnect it to a working USB port on your computer. This process is necessary to reboot the controller's firmware.
As our programs are custom versions of Sim Innovations's (www.siminnovations.com) Air Manager, there can be installations where the program does not connect with the simulator.
If you have run the plugin installer and are still having connection issues, it is likely that your computer's firewall or other setting may be the cause. These situations are well documented on the Sim Innovations Troubleshooting website - Link provided here.